Custom software that matches your workflows
When off-the-shelf solutions stop working, we partner with you to extend and connect your existing systems to custom solutions that evolve with your business.
Off-the-shelf software
Trusted by
We only recommend what we’re willing to build.
Jordan founded Telos Labs and leads strategy for mid-market companies. Before Telos, he spent a decade in enterprise strategy and program management, including a first-of-its-kind therapy launch at a top-10 global pharmaceutical company, where he ran a technology project of roughly 100 people inside a program that spanned thousands. Since founding Telos he has shipped production systems in legal, life sciences, and financial services.
15+
years shipping software
10+
years in enterprise strategy
3+
regulated industries
Jordan owns the diagnosis and the decision. A senior team of product managers, designers, and engineers owns the build.
What's slowing you down?
Before teams partner with us, they're often stuck in one or more of these situations:
-
“Off-the-shelf software doesn't match how we actually work.”
Our team is doing workarounds and manual work to get the job done.
-
“We're managing service requests through a shared inbox and phone calls.”
Tickets slip, follow-ups get missed, and no one has a clear view of what's still open.
-
“Two people hold all the knowledge. If they leave, so does the process.”
Critical workflows live in someone's head instead of a system the whole team can rely on.
-
“AI usage is scattered across the organization.”
We need oversight and an overall strategy to make sure we're getting ROI.
-
“Our ERP handles transactions, not decisions.”
The data is there, but it doesn't surface the insights that would guide your next move.
-
“We're growing, but operations haven't caught up.”
Processes that worked before are holding us back.
“Telos Labs delivered on time despite a very complex legacy environment.”
The 3-week Strategic Assessment
The teams we work with know they need to change. Our Strategic Assessment gives you one bounded decision in 3 weeks based on your current operations. It tells you what to build, what to buy, and what to leave alone, and in what order.
A fixed fee with no obligation to build.
If you decide to build, we do it together.
Scale your business without the bottlenecks
Get technical expertise without assembling an internal engineering team. We bring clarity to your processes, turn that strategy into working technology, and guide every step. We build, engineer, and deliver finished technology.
Get a partner who strategizes and builds
Telos works as an extension of your team. We're focused on your business outcomes, not on delivering technology for its own sake. You get senior operators and engineers who can build exactly what you need based on your workflows.
Technology decisions based on ROI
We look at your full tech stack to tell you what to automate, what to build, and what to leave alone. Decide what's high priority based on business outcomes: unlocking new revenue, reducing operational costs, or freeing your team from work that shouldn't be manual anymore.
Empowering legal professionals with AI: the Law Insider transformation
Discover how Telos Labs worked with Law Insider and SimpleDocs to integrate real-time AI-powered contract review, drafting and redlining capabilities, right inside the platform lawyers already use: Microsoft Word. The result? A powerful, affordable upgrade for solo practitioners, law firms and in-house counsel.
"They did a tremendous job communicating, setting good expectations and updating promptly. I couldn't be more thrilled with their performance."
Expert perspectives on tech, AI & product
Insights from our team of engineers, designers, and product managers at the frontier of AI software development.
Why AI Initiatives Stall: 3 Organizational Gaps and How to Close Them
Most AI initiatives stall for organizational reasons, not technical ones. The three gaps that cause it, and how leadership can close them.
July 17, 2026
Five Questions to Ask Before You Approve an AI Project
Before you sign off on an AI vendor, agency, or software purchase, five questions surface the cost risks the demo hides.
July 15, 2026
CPG Leaders Are Ready for AI. They Just Need a Clear Place to Start.
Nine CPG leaders on where to actually start with AI. The barrier isn't technology or budget, it's turning ambition into one workflow, one owner, and a clear first move.
June 30, 2026
Which workflow is slowing your team down?
Three weeks, one decision based on real business outcomes.